iPhone Unexpected Shutdown/Restart

Unexpected Shutdowns on your iPhone/iPad are nothing new, but it seems like they are becoming more common, especially on older devices. Use the guide below to match your symptoms with a possible cause. Got questions? Get in touch with us and we will diagnose the issue for free at our physical location (5020 SE Division Street Portland, OR 97206).


Corrupted Software/Firmware is one of the most likely causes of this type of issue and luckily it is one of the easiest to address. Although it is possible to restore both iOS and the appropriate version of firmware for your iPhone using iTunes many people opt to have a this done on their behalf to ensure that the issue has been completely resolved. All iOS and Firmware restores that we perform include a battery health check and device cleaning.

Failing Batteries are the next most likely cause of these symptoms. Fortunately, battery replacements are generally completed in under an hour. All battery replacements come with a one-year limited warranty.

Logic Board failure can cause these symptoms and if it is diagnosed the cheapest way to get a fully functional device back in your hands is to replace the logic board or device entirely. In these situations we offer a trade-in program to customers who are interested in replacing their iPhone with one of our refurbished devices. All refurbished devices have a one-year warranty limited warranty that covers non-accidental damage and workmanship built into the price.